SINGAPORE — ERA Realty Network has received a letter of censure from the Council for Estate Agencies (CEA) following a series of complaints involving one of its property agents.

The regulatory action stems from several reports filed by consumers alleging misconduct by the agent during property transactions. While specific details of the complaints were not publicly disclosed, the council’s move to issue a formal letter of censure signals that the concerns were significant enough to warrant official reprimand under existing regulatory standards.

In a statement, ERA Realty Network said it is fully cooperating with authorities and takes the matter seriously. The agency reiterated its commitment to professional conduct and customer service, adding that it has internal procedures to ensure agents adhere to ethical and regulatory requirements.

The CEA’s letter of censure serves as an official warning and does not automatically lead to harsher penalties. However, it remains part of the agent’s regulatory record and could be taken into account should further issues arise.

Industry observers noted that letters of censure play an important role in maintaining consumer confidence in Singapore’s real estate market by reminding practitioners of their obligations and the consequences of lapses in professional standards.

The council and ERA have both encouraged consumers to report any suspected breaches of professional conduct so that appropriate review and action can be undertaken.